Tax rates change depending on your location, local tax rates, and Fastmail’s tax responsibilities in your area. We use your billing address to calculate which region you are in, and how much tax we need to collect.
- How do I find the total price I will be charged before I pay?
- How can I view tax charged for my account?
- Where do I enter my VAT ID?
- Why is my VAT ID showing as invalid or unverified?
- How do I submit my exemption documentation?
- Why has my tax rate changed?
How do I find the total price I will be charged before I pay?
You can see whether or not you will be charged tax, and how much tax you will be charged, before you submit a payment.
We will include the tax rate you will be charged in your renewal reminder email, and you will see the amount in your invoice.
If you already have a Fastmail subscription and would like to see how much you will be charged on your next renewal, you can see your total cost by by going to Settings → Billing & Plan. The price shown on this screen is tax-inclusive.
How can I view tax charged for my account?
You can view your complete tax breakdown, including how much tax has been charged, in your invoice. You can download your invoice at the end of the month by going to Settings → Billing & Plan and clicking View invoices and billing history.
My company has a VAT ID that exempts us from paying these taxes. Where do I enter my VAT ID?
To enter your VAT ID, go to Settings → Billing & Plan and click the Change payment method button. From here, you can select I am a company and enter your company name and VAT number. Be sure to click Save.
Your company’s VAT ID will appear on invoices, and remove the requirement for us to charge you VAT.
Why is my VAT ID showing as invalid or unverified?
We check your VAT ID in the VIES database. It will be returned as invalid if you made a typing error. Sometimes the VIES service is offline for maintenance, so you may need try again later. If you are still having difficulties, please contact our support team for assistance.
My company or organization is in the US and is exempt from paying these taxes. How do I submit my exemption documentation?
Please open a ticket with your documentation attached, and our support team can assist you.
Why has my tax rate changed?
Tax rates change depending on your location, local tax rates, and Fastmail’s tax responsibilities in your area. This might mean you may be charged tax when you weren’t charged in the past. We will include the tax rate you will be charged in your renewal reminder email.