All resold accounts are grouped into their own businesses in the Settings → Reseller screen, so there are no issues with user accounts crossing over.
If you are not currently a reseller but are interested in becoming one, please see our Reseller accounts help page.
Creating a sub-account
You can create new resold sub-accounts in the Settings → Reseller screen.
- Create the new business by clicking New account. Give the sub-account a name. This name will be used on the users' login screens.
- Click Open resold account to open the new sub-account.
- Go to the sub-account's Billing & Plan screen and click Change billing details. Choose whether the sub-account is billed through you, or directly to the client. If the sub-account is paid by the client, enter their payment details here.
- If applicable, set up any domains the sub-account is using.
- Add users and addresses to the sub-account in their Users & Sharing screen.
If you are paying for the sub-account yourself, we recommend not giving admin access to any users in the sub-accounts, as this would give them access to the billing screen where they can see, and change, payment information for themselves.
If the sub-account is being directly billed by Fastmail, we recommend giving them an admin account to let them manage their billing for themselves and other administrative tasks, including adding in all their own users.
Invoicing
For sub-accounts that are being billed directly by Fastmail, you don't need to do a thing. Our system will automatically invoice and receive payment for the sub-accounts.
If you're invoicing your own sub-accounts, you can view their charges by going to Settings → Reseller, selecting the sub-account and on their Billing & Plan page, viewing their invoice. Invoicing and payment of the sub-account will need to be handled outside of Fastmail.
Delete a sub-account
To delete a sub-account, you need to first delete all their users, then delete the sub-account.
- Go to the Settings → Reseller screen and select the sub-account.
- Go to the sub-account's Users & Sharing screen.
- Select the users and click Delete. When prompted, enter your reseller password to confirm.
- Once all the users are deleted, go to the sub-account's Billing & Plan screen.
- At the bottom, select to delete the account. When prompted, enter your reseller password to confirm.
If there are any funds remaining in the resold account, they will be transferred back to the reseller.
Lock a sub-account
To disable a sub-account (either temporarily, for non-payment or breach of service; or in preparation for deleting them), you need to disable logins on all the users in the sub-account.
- Go to Settings → Reseller and select the sub-account.
- Go to the sub-account's their Users & Sharing screen.
- Select all users, click Edit, and then Disable. When prompted, enter your reseller password to confirm.
Manage a sub-account
For more information on managing a sub-account, review our multi-user guide.